- Own the Customer Success and Staircase product marketing strategy, including audience, positioning, and competitive strategy.
- Develop compelling positioning and messaging for executive and technical audiences.
- Lead the joint Customer Success and Staircase narrative through integration, migration, and expansion stories.
- Drive end-to-end go-to-market and launch strategy, partnering with marketing and operations teams.
- Equip Sales and Success teams with high-quality enablement materials such as competitive agents and pitch decks.
- Synthesize market and competitive insights to inform product roadmap and commercialization plans.
- Represent the product area in executive narratives, keynotes, and industry analyst engagements.
- Build AI-native processes and skills to improve PMM efficiency.
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