Gainsight

Private Company
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Open Positions12

This role is a remote role based in The United States.Full-TimeSaaS Customer SuccessPosted
  • Own end-to-end accountability for complex, multi-workstream customer engagements, including scope, timelines, budget, and risk management.
  • Partner with executive stakeholders to define success criteria, governance structures, and outcome validation frameworks.
  • Translate business objectives into structured delivery plans, work breakdown structures, and cross-functional execution models.
  • Drive disciplined scope control, change management, and financial oversight across strategic engagements.
  • Coordinate cross-functional teams including Solution Architecture, Customer Success, Product, and Engineering to ensure aligned delivery.
  • Identify and proactively mitigate risks across technical, operational, and organizational dimensions.
  • Lead steering committees and executive status reviews, communicating progress, risks, and outcome alignment.
Project ManagementFinancial ManagementRESTful APIs+2 more
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