- Own customer engagements from discovery through full-scope delivery.
- Define and document implementation requirements, validating them against customer data and workflows.
- Lead Atlas agent implementation inside customer tenants, including data mapping, connector configuration, and authentication setup.
- Resolve blockers across support, engineering, and customer IT.
- Prioritize deployment roadmaps against customer and engineering requirements.
- Build account-specific ROI models and value narratives, and present them to customer leadership.
- Run go/no-go reviews and recommend whether to pursue new opportunities.
- Lead renewal reviews and design agentic renewal workflows for customer goals.
- Bring recurring field gaps, friction, and requests to product and engineering teams.
- Document configurations, failure modes, and ROI frameworks for future deployments.
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