Enterprise Customer Success Manager - Shipper
New
D
DAT Freight & AnalyticsFreight and Logistics
Remote - USAFull-TimeMiddle
Salary$82,000 - $111,000 annual on target earnings
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Job Details
- Experience
- 5-7 years
- Required Skills
- Data AnalysisCustomer SuccessSaaSAccount ManagementCRM
Requirements
- Bachelor's degree required (business, logistics, or technology focus preferred).
- 5-7 years of experience in customer success, account management, or consultative sales within SaaS organizations.
- Proven track record of managing enterprise-level client relationships.
- Experience working with complex, multi-stakeholder customer environments.
- Logistics or supply chain industry experience strongly preferred.
- Exceptional verbal and written communication skills with ability to present to C-level executives.
- Strong analytical mindset with experience using data to drive business recommendations.
- Proficiency with CRM systems, customer success platforms, and data analysis tools.
- Willingness to travel up to 25% for customer meetings and industry events.
Responsibilities
- Own retention, expansion, and growth metrics for a portfolio of high-value enterprise accounts.
- Serve as the primary post-sales consultant by conducting comprehensive workflow analyses.
- Partner with Enterprise Sales teams as a key member of the deal team.
- Design and deliver value-focused training programs and onboarding experiences.
- Proactively identify expansion opportunities through usage analysis and business challenges.
- Build and maintain executive-level relationships with key stakeholders.
- Collaborate with Product, Engineering, and Support teams to drive product improvements.
- Contribute to the development of customer success best practices and playbooks.
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