Enterprise Environmental Customer Success Manager
New
E
EncampEnvironmental Compliance
Remote-firstFull-TimeMiddle
Salary$100,000- $115,000/yr
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Job Details
- Required Skills
- Project ManagementData AnalysisCustomer SuccessSlack
Requirements
- 3+ years of experience in consulting or working on enterprise-level environmental programs.
- 2+ years of experience working with RCRA regulations.
- Proven ability to use account health data and platform signals to prioritize and manage a book of business.
- Demonstrated ability to meet SLA expectations for responsiveness across email and chat.
- Comfort leveraging AI tools and modern technology to drive efficiency.
- Strong project management skills to stay organized and meet deadlines.
- Strong verbal and written communication skills.
- Process-oriented mindset with the ability to work under pressure and embrace ambiguity.
Responsibilities
- Manage a portfolio of 5-10 Enterprise customers representing over $100K in annual recurring revenue.
- Own customer relationships and strategic outcomes by leading cross-functional collaboration with TPMs, AEs, and Engineering.
- Conduct structured Relationship Business Reviews (RBRs) to demonstrate value and drive strategic conversations.
- Meet Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) targets for the assigned book of business.
- Act as a consultative advisor using expertise in EHS industry standards and Encamp software.
- Fulfill regulatory reporting obligations on behalf of enterprise customers.
- Leverage internal tools like Gong, Slack, Front, and AI-powered platforms to manage customer activity and historical context.
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