Customer Success Manager
New
L
Lone WolfSaaS
United States (Remote)Full-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3+ years
- Required Skills
- Data AnalysisCustomer SuccessSaaSAccount ManagementRelationship management
Requirements
- 3+ years of experience in a customer-facing Success role (Customer Success, Account Management, or similar) in a SaaS environment.
- Demonstrated ability to connect software adoption to measurable customer business outcomes.
- Strong consultative skills including discovery, active listening, and problem diagnosis.
- Experience managing a portfolio of customers with competing priorities, risks, and deadlines.
- Ability to simplify complex topics and tailor communication to various stakeholders.
- Proactive approach to issue resolution and customer needs management.
- Collaborative mindset with experience working across internal departments.
- Keen interest in technology adoption.
Responsibilities
- Develop success criteria, milestones, and actionable Success Plans for customers.
- Identify adoption gaps using product usage data and business context.
- Conduct proactive virtual meetings to share insights, best practices, and address obstacles.
- Assess customer health and lead recovery plans for identified risks.
- Coordinate with internal teams including Support, Implementation, Product, and Sales.
- Partner with commercial teams to ensure renewal readiness through evidence-based account health tracking.
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