- Own strategic enterprise accounts through pilots, adoption, account health, renewal and expansion.
- Build account plans covering organizational structure, stakeholders, business priorities and opportunities across departments and regions.
- Maintain relationships with executive sponsors and day-to-day customer champions.
- Lead executive business reviews that connect CivilGrid usage to customer outcomes.
- Partner with Solutions Engineers on pilot and deployment strategy, set success criteria and turn successful pilots into enterprise rollouts.
- Drive expansion with Account Executives by identifying new teams, use cases and products, and co-owning the commercial motion.
- Identify and reduce risk, and coordinate escalations across Product, Engineering and Operations.
- Bring structured customer feedback to Product to inform the roadmap around enterprise requirements.
- Develop case studies and references with flagship customers.
- Help build the enterprise customer success playbook, including account planning, executive business review frameworks and health scoring.
Customer Success