Senior Program Manager I - Customer Success Programs
New
S
SamsaraSaaS, Technology
Remote - USFull-TimeSenior
Salary$102,042 — $137,200 USD
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Job Details
- Experience
- 6-8 years
- Required Skills
- Data AnalysisCross-functional Team LeadershipStrategySaaS
Requirements
- Bachelor's Degree from a 4-year institution.
- 6-8 years of program management, customer success operations, strategy or consulting experience.
- Ideally experienced in a high-growth SaaS environment or fast-paced technology consulting role.
- Demonstrated success launching transformational initiatives that improve customer experience and scalability.
- Strong program management tool-kit with expertise in problem solving and data-driven decision making.
- Clear, confident communication skills with the ability to influence cross-functional stakeholders and executives.
- Diplomacy, tact, and poise under pressure when managing prioritization and trade-offs.
- Experience with B2B hardware and SaaS products is preferred.
- Relevant certifications such as PMP, Agile/Scrum, or Prosci are preferred.
Responsibilities
- Lead program scoping, planning, and execution by partnering with Customer Success, Revenue, and Customer Operations stakeholders.
- Drive cross-functional collaboration to align objectives and engage stakeholders in project delivery.
- Deliver impactful reporting on project results and outcomes to stakeholders.
- Drive continuous improvement processes to achieve operational excellence.
- Identify and solve operational problems by building processes, tools, dashboards, and KPIs.
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