- Own the end-to-end customer lifecycle for enterprise sector accounts, including onboarding, implementation, adoption, renewal, and long-term retention.
- Lead structured onboarding and implementation, owning enrollment completion rates and time-to-first-value for each account.
- Maintain account health scores and run proactive risk-mitigation plays for at-risk accounts.
- Build and maintain a strategic account plan for each enterprise customer, including stakeholder mapping and multi-year engagement roadmaps.
- Deliver executive-ready metrics that map removals, coverage, and monitoring to each customer's security and risk framework.
- Own renewals and retention, including forecasting, logo-churn mitigation, and complex agreement negotiation.
- Coordinate urgent exposure escalations, partnering with internal operations and analyst teams.
Project ManagementCybersecurityAccount Management+2 more