- Lead health-system implementations end to end, from sales handoff through go-live and sustained adoption.
- Drive frontline adoption by understanding nurse manager workflows and creating practical programs.
- Build and maintain credibility with executive sponsors including CNOs, CNEs, and IT partners.
- Establish success plans, define measurable outcomes, and monitor product engagement and customer health.
- Facilitate executive kickoffs, manager training, and onsite launch activities.
- Identify issues, manage escalations, and coordinate across product and engineering teams.
- Build the customer-success operating system, including implementation plans, reporting rhythms, and playbooks.
- Gather and provide structured product insights based on customer feedback.
Project ManagementData AnalysisStakeholder management+2 more