Customer Success Manager
New
C
CivilGridCivil Engineering Software
US Central, with a strong preference for candidates in Texas., US CentralFull-TimeMiddle
Salary$120K - $180K; $120K – $180K • Offers Equity • Offers Commission
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Job Details
- Experience
- 4+ years
- Required Skills
- Stakeholder managementCustomer SuccessAccount ManagementTechnical support
Requirements
- 4+ years of experience in customer or client facing roles, and/or civil engineering.
- Strong technical aptitude, with familiarity in civil design.
- Excellent leadership, communication, and problem-solving skills.
- Strong bias toward action, with the ability to work independently with limited guidance.
- Willingness to travel up to 50% for fieldwork and remote engagements.
- Background in civil engineering or related fields (bonus).
- CAD and/or GIS experience (bonus).
Responsibilities
- Perform internally and externally facing quarterly account reviews.
- Deploy CivilGrid to new accounts, performing on-site training as needed.
- Respond in a timely fashion to customer questions and collaborate to address technical issues.
- Develop dashboards and metrics to monitor customer health and communicate findings.
- Engage effectively with stakeholders including public works officials, engineers, and contractors.
- Manage deployments and build close relationships with key customers.
- Drive product usage and account expansion.
- Develop case studies collaboratively with customers.
- Advocate for customer needs across product development and sales teams.
- Provide technical expertise on civil engineering and develop customer success playbooks.
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