Customer Success Manager II
New
S
SamsaraIoT, Connected Operations
This is a remote position open to candidates residing in the US except Alaska, Austin Metro, Boulder Metro, California, Chicago Metro, Connecticut, Dallas Metro, Denver Metro, Houston Metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Seattle Metro, and Washington, D.C.Full-TimeMiddle
Salary$65,598 — $88,200 USD
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Job Details
- Experience
- 2 - 4+ years
- Required Skills
- IoTStakeholder managementCustomer SuccessAccount Management
Requirements
- 2-4+ years of experience in a customer success, account management, sales, or strategic consulting role.
- Experience supporting or working with technical products.
- Strong priority management and high emotional intelligence.
- Solutions-oriented with strong problem-solving skills.
- Proven track record of building trust and communicating effectively with internal and external stakeholders.
- Passion for initiative and working in a fast-paced environment.
- Bachelor’s degree from a 4-year institution.
- Enterprise SaaS experience preferred.
- Experience serving and supporting large-scale business solutions at Fortune 500 companies preferred.
Responsibilities
- Ensure customers increase safety, efficiency, and sustainability of operations using the IoT platform.
- Compose joint success plans with customers to outline objectives, metrics, and timelines.
- Orchestrate executive business reviews with customer decision-makers and company leadership.
- Conduct workshops to recommend workflow changes based on platform capabilities.
- Deeply understand platform capabilities and explain them across diverse industries such as field services, utilities, and transportation.
- Champion and embed cultural principles across the organization.
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