Customer Success Manager
New
E
EmplifiCX Technology
Remote - North AmericaFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3-5 years
- Required Skills
- SalesforceDigital MarketingCustomer SuccessAccount ManagementCRM
Requirements
- Bachelor's degree in Business, Marketing, Communications, or a related field
- Minimum of 3-5 years of experience in customer success, account management, or a similar role
- Experience within the digital marketing industry preferred
- An AI-first mindset with the ability to leverage AI tools to simplify processes
- Demonstrated ability to build strong relationships and manage key customer accounts
- Proficient understanding of digital marketing services such as social media and content marketing
- Strong problem-solving skills and the ability to handle challenging client situations
- Proficiency with CRM and customer success tools such as Salesforce or Gainsight
- Excellent verbal and written communication skills
Responsibilities
- Serve as the primary point of contact for customers in the assigned named accounts
- Build and maintain strong, lasting customer relationships to ensure satisfaction and loyalty
- Oversee and manage the onboarding process for new clients
- Monitor client usage and product adoption rates, conducting regular check-ins and training
- Develop strategies to ensure high retention rates and manage the contract renewal process
- Recognize and present opportunities for clients to expand their service portfolio
- Gather client feedback and provide it to the product and service delivery teams
- Use CRM and Gainsight to maintain client records and provide updates to management
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