Customer Success Manager
New
F
FlooidRetail Technology
United States – Remote or In-Office/Hybrid, Eastern or Central Time ZonesFull-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- Data AnalysisCustomer SuccessSaaSAccount ManagementCross-functional collaboration
Requirements
- Experience in a Customer Success, Account Management, Service Delivery, or client-facing role.
- Prior experience within a SaaS or technology environment.
- Experience managing a portfolio of accounts with varying needs and complexity.
- Proven track record of improving customer retention, satisfaction, or account growth.
- Experience conducting regular business reviews.
- Proficiency in using or implementing CSM software.
- Experience implementing CSM strategies and processes.
- Ability to manage onboarding, adoption, and renewal processes.
- Strong data analysis skills for interpreting usage metrics.
- Ability to work effectively cross-functionally with internal teams.
Responsibilities
- Manage multiple customers as the primary operational point of contact to ensure a smooth journey with Flooid software.
- Build and maintain strong client relationships to align software usage with measurable customer goals.
- Monitor customer health metrics and usage data to identify risks and growth opportunities.
- Collaborate with Sales, Project, Product, and Support teams to resolve issues and enhance the customer experience.
- Conduct regular check-ins, business reviews, and training sessions to drive value.
- Advocate for customer needs internally and provide feedback to the Product team to guide development.
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