Enterprise Customer Success Manager
New
M
MariaDBDatabase Solutions
Full-Time - Remote - USFull-TimeMiddle
Salary$70,000-75,000, plus $30,000-$32,000 bonus
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Job Details
- Required Skills
- Customer SuccessRelationship managementData management
Requirements
- Experience supporting customers in the public sector.
- Comprehensive understanding of customer success principles.
- Strong technical acumen and understanding of MariaDB features, architecture, and common use cases.
- Ability to develop and maintain C-Level relationships.
- Proven experience in delivering custom ROI analysis.
- Excellent time management and organizational skills.
- High attention to detail.
- Capacity to articulate and consult on MariaDB best practices.
- Professional demeanor and interpersonal relationship-building skills.
Responsibilities
- Support customers through all lifecycle stages: onboarding, adoption, expansion, retention, and advocacy.
- Formulate and execute an ongoing meeting cadence with assigned customer portfolio.
- Act as a trusted advisor to understand and address customer data management strategies and business goals.
- Lead escalations and proactively identify and address customer experience issues in collaboration with Technical Support.
- Coordinate with Sales Engineers and Professional Services for deployments, migrations, and upgrades.
- Conduct regular business reviews to demonstrate value and align on customer priorities.
- Measure and improve customer health metrics to meet Net Retention goals.
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