Customer Success Manager, Enterprise
New
J
JobgetherEcommerce SaaS
United States, Pacific Standard Time (PST)Full-TimeMiddle
Salary120,000 - 130,000 USD per year
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Job Details
- Required Skills
- Data AnalysisCustomer SuccessSaaSAccount Management
Requirements
- Previous experience managing customers in the ecommerce industry, preferably within a SaaS environment.
- Strong understanding of customer success principles, account growth strategies, and retention practices.
- Ability to operate effectively in a fast-paced, evolving startup or technology environment.
- Excellent written and verbal communication skills with the ability to influence technical and executive audiences.
- Strong analytical mindset with the ability to interpret customer data, identify trends, and create actionable recommendations.
- Ability to manage multiple priorities while maintaining attention to detail and delivering high-quality customer experiences.
- Strong technical aptitude and confidence learning new software platforms and tools.
- Customer-oriented mindset with empathy, energy, and a passion for helping clients succeed.
- Ability to work independently while collaborating effectively with cross-functional teams.
- Availability to work Pacific Standard Time (PST) hours.
Responsibilities
- Manage a portfolio of enterprise ecommerce clients and build strong, long-term relationships with key stakeholders.
- Develop customized success plans aligned with customer goals, business challenges, and growth objectives.
- Lead customer lifecycle activities, including onboarding, value delivery, adoption, expansion opportunities, renewals, and retention strategies.
- Collaborate closely with sales, solutions, and support teams to maximize customer value and identify growth opportunities.
- Forecast renewals and revenue, monitor account health, and proactively manage risks through structured engagement plans.
- Advise customers on marketing strategies, best practices, platform capabilities, and industry trends.
- Lead executive-level meetings, presentations, and strategic discussions through both virtual and in-person channels.
- Analyze customer usage data to identify opportunities, improve engagement, and support business decisions.
- Gather customer feedback and translate insights into product improvements and feature requirements.
- Contribute to the continuous improvement of customer success processes and experiences.
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