Customer Success Manager
New
A
AmwellHealthcare Technology
Remote - USFull-TimeMiddle
Salary$93,690 - $114,510
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Job Details
- Experience
- 4+ years
- Required Skills
- Project ManagementSalesforceCustomer SuccessSaaS
Requirements
- Bachelor’s degree or equivalent.
- 4+ years of relevant customer success experience in a SaaS environment.
- Proven experience working in healthcare technology.
- Excellent project management and time management skills.
- Strong verbal and written communication skills with the ability to explain software to diverse audiences.
- Demonstrated 'customer first' mindset and passion for delivering a high-quality experience.
- Ability to remain calm, resilient, and effective under pressure.
- Proficiency in Gainsight and Salesforce preferred.
Responsibilities
- Build and maintain strong, proactive relationships with customer contacts across the entire partnership lifecycle.
- Collaborate with customers to define, track, and achieve specific business goals and KPIs.
- Partner with Implementation Managers during project phases to ensure a smooth transition post-go-live.
- Leverage product knowledge to advise customers on best practices, configuration options, and new feature adoption.
- Engage with stakeholders to understand pain points, provide training, and gather product feedback.
- Maintain accurate customer health records and usage data in Gainsight to proactively manage risks and trends.
- Serve as a central point of contact for support escalations, owning external messaging and coordinating with internal support liaisons.
- Collaborate cross-functionally with Account Management, Sales, Product, and Professional Services to ensure overall customer success.
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