Develop and operationalize a scaled, digital-first success program.
Build and maintain trusted executive relationships with key stakeholders.
Partner with Sales and Product to align outcomes with growth and innovation.
Lead customer efforts from onboarding to proficiency and advocacy.
Drive use-case optimization, provider engagement, and product consulting.
Monitor customer health in Gainsight and execute playbooks.
Serve as central point for complex support escalations.
Coach and develop a high-performing Customer Success team.
Define and report on key metrics including adoption, health, retention, and NPS.
LeadershipData AnalysisSalesforce+2 more
Showing 1 of 4 positions
About Amwell
Amwell transforms healthcare, connecting patients with providers remotely. They offer a comprehensive telehealth platform, supporting urgent, acute, and chronic care. Your ideas at Amwell drive real change, improving lives on a global scale. Amwell partners with over 55 health plans, covering 90 million lives. They also work with 240+ health systems, encompassing 2,000+ hospitals. In 2020 alone, over 40,000 providers used the Amwell Platform. They have raised $887 million in funding, ensuring sustained growth and impact.
How We Work
Amwell fosters a virtual-first work environment, emphasizing flexibility and respect. You will find work-life balance with Summer Fridays and designated Mental Health Days. They champion a culture of inclusion, accountability, integrity, and innovation. Team members often work from various locations, even internationally for a couple of weeks each year. You will collaborate with passionate, driven, and caring teammates daily. Expect a supportive atmosphere where your contributions are valued.
Engineering at Amwell
Amwell’s technology-enabled care platform, Converge, is at the heart of transforming healthcare. Engineers design, build, and maintain secure, scalable web applications. You will work with both front-end (Angular, JavaScript/TypeScript) and back-end (Java, Node.js, Spring Boot, NestJS) systems. Designing RESTful APIs and managing relational and NoSQL databases like Redis or DynamoDB are core tasks. Engineers also build multiple levels of automated tests (unit, integration, end-to-end) to ensure high quality code delivery. They solve complex challenges, making healthcare more accessible and efficient for millions.
Why Join Us
Impact millions by transforming healthcare through innovative technology.
Collaborate in a virtual-first environment with significant work-life flexibility, including Summer Fridays.
Drive product innovation on a robust platform used by 40,000+ providers.
Work with a modern tech stack (Angular, Java, Node.js, Spring Boot, DynamoDB) on scalable cloud-based applications.
Receive comprehensive benefits, including parental leave, stock purchase, and tuition assistance.
Benefits & Perks
Flexible Personal Time Off (Vacation time)
401K match
Competitive healthcare, dental and vision insurance plans
Paid Parental Leave (Maternity and Paternity leave)
Employee Stock Purchase Program
Free access to Amwell’s Telehealth Services
Free access to SilverCloud and The Clinic by Cleveland Clinic’s second opinion program