Strategic Customer Success Manager
New
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Spring HealthMental Health
Location: RemoteFull-TimeSenior
Salary$135,000 - 159,500
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Job Details
- Experience
- 10+ years of experience in account management, customer success, or healthcare management
- Required Skills
- Stakeholder managementCustomer SuccessAccount Management
Requirements
- 10+ years of experience in account management, customer success, or healthcare management, ideally in B2B2C environments.
- Previous experience driving forecasting, renewals, and upsell revenue.
- Previous experience managing Fortune 100 clients and overseeing a portfolio valued at $25M or more.
- Strong understanding of sales motions similar to farmer sales roles.
- Exceptional communication skills, with the ability to collaborate effectively and build trusted relationships.
- Experience creating growth through portfolio management, upsells, and cross-sell opportunities.
- Organized, with high attention to detail and the ability to manage competing priorities effectively.
- Resourceful, proactive, and able to thrive in fast-paced environments.
- Ability to probe, challenge, and consult customers to align solutions with their ultimate needs.
- Bachelor’s degree or higher preferred.
Responsibilities
- Serve as a product expert and advocate for mental health, supporting a portfolio of Spring Health’s largest and most impactful partners.
- Own forecasting projections for revenue, renewals, and upsell opportunities across your portfolio, ensuring the delivery of accurate forecasts.
- Identify and position upsell opportunities proactively, driving revenue growth by aligning solutions with customer goals.
- Develop and manage positive relationships with multiple customers, consultants, and key stakeholders to build trust and ensure satisfaction.
- Manage the entire customer lifecycle, including implementations, engagement strategies, renewals, and upsells.
- Prepare and present business reviews to senior HR executives.
- Collaborate cross-functionally to collect customer feedback and recommend process improvements across internal teams.
- Support sales efforts by partnering on retention, upsell initiatives, and expansion opportunities.
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