Emplifi

Emplifi provides brands with insights needed to empathize with customers and amplify the right experiences.

501-1000 employees

Founded 2021

CRM

Private Company

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CRM Social Media Marketing E-Commerce Software Social Shopping

Remote Work Available

This company offers remote work opportunities.

Open Positions1

Remote - North AmericaFull-TimeSocial Media MarketingPosted

Customer Success Manager

Serve as the primary point of contact for customers in the assigned named accounts
Build and maintain strong, lasting customer relationships
Oversee and manage the onboarding process for new clients
Monitor client usage and conduct regular check-ins and training
Develop strategies to ensure high retention rates and manage the renewal process
Present opportunities for clients to expand their service portfolio
Maintain up-to-date client records in CRM and Gainsight

SalesforceAccount ManagementDigital Marketing+2 more

About Emplifi

Emplifi helps over 20,000 global brands connect meaningfully with their customers. We build a unified customer experience platform that blends social media marketing, commerce, and care. Our solutions power over 4 billion CX interactions every month. This means companies can truly understand and respond to their customers. You will contribute to a platform that shapes digital customer relationships for leading enterprises. Our focus on AI-powered tools means you will work with cutting-edge technology. Join us in transforming how brands empathize with customers and amplify experiences.

How We Work

Emplifi embraces a flexible work model, including remote positions across North America. We value an agile and open-minded culture, fostering high levels of trust and autonomy. Our global team spans over 45 nationalities and operates in 15+ locations worldwide. This diverse environment encourages fresh ideas and professional growth. We are moving into an AI-native future, constantly learning and adapting. You will collaborate with skilled experts across the globe. Our values include enjoying innovation, owning outcomes, building connections, and embracing a growth mindset.

Why Join Us

Drive the AI transformation within a leading marketing organization, impacting how brands engage customers.
Work with cutting-edge AI technologies and tools to solve complex marketing and customer experience challenges.
Contribute to a platform used by over 20,000 global brands, making a significant industry impact.
Benefit from flexible working hours and unlimited PTO, supporting your work-life integration.
Grow professionally within an international, fast-paced, and diverse environment.

Benefits & Perks

Medical, Dental, Vision & Life Coverage Options
Flexible Working Hours
Unlimited PTO
8 weeks paid maternity leave or 4 weeks paid paternity leave; adoption and foster care leave available
12 paid Holidays
2 Paid Community Service Days
Company paid STD and LTD
401K
Educational Reimbursement Opportunities
Referral Bonus Program

Tech Stack

mobilemxwidgets

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