Emplifi empowers over 20,000 leading brands to transform their digital and social customer experiences. We offer a unified customer engagement platform encompassing social media marketing, social commerce, and customer care, all powered by integrated analytics and AI. This comprehensive suite helps brands drive growth, boost sales, and foster stronger customer loyalty. Emplifi is a global SaaS company with over 90% recurring revenue, backed by prominent private equity investors, and recognized for its exceptional customer experience management. Our tech stack includes a robust blend of technologies, focusing on mobile compatibility (iPhone, Viewport Meta, Apple Mobile Web Clips Icon), secure infrastructure (SPF, SSL by Default, DNSSEC, HSTS), and advanced analytics tools (Google Tag Manager, Google Font API). We maintain an agile and collaborative engineering culture, encouraging innovation and continuous improvement. We're proud of our recent accolades, including recognition as a leader in social suites and a top CRM vendor. We offer a remote-friendly work environment for US-based employees, promoting work-life balance and flexibility. Our inclusive culture prioritizes teamwork, professionalism, and precision. Emplifi provides a dynamic and fast-paced atmosphere, presenting unique opportunities for professional development and growth. As a rapidly expanding company, we are seeking talented individuals to contribute to our ongoing success. We're committed to building a diverse and thriving workplace, offering comprehensive benefits including unlimited PTO, generous parental leave, and continuous learning opportunities.
π North America, LATAM
π Customer Success
LeadershipPeople ManagementSalesforceCross-functional Team LeadershipStrategic ManagementCommunication SkillsCustomer serviceMentoringNegotiationWritten communicationCoachingRelationship buildingProblem-solving skillsAccount ManagementVerbal communicationClient relationship managementTeam managementStakeholder managementCRMFinancial analysisCustomer SuccessEnglish communication