- Develop and maintain long-term relationships with current customers.
- Manage customer satisfaction and expectations.
- Manage strategic and operational aspects of multiple large-scale customer solutions.
- Manage project profitability, estimates, budgets, sales forecasts, and expenses.
- Forecast and track key account metrics.
- Deliver solutions on time, including Statements of Work, Change Requests, and legal matters.
- Identify and develop additional sales and service opportunities within assigned accounts.
- Meet and exceed annual sales targets and budgets.
- Develop account strategies and sales opportunities for Education, Professional Services, Managed Services, and Software Development.
- Conduct Quarterly Business Reviews and travel to customer and prospect locations as needed, up to 20%.
Budget managementAccount Management