Account Manager / Customer Success Manager
New
F
FrontierJewelry Manufacturing
India, Philippines (remote), US business hoursFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 2+ years
- Required Skills
- Problem SolvingAttention to detailCustomer SuccessAccount ManagementData entryCRM
Requirements
- Excellent written and spoken English.
- Strong comprehension and ability to communicate clearly with US customers.
- 2+ years of experience in customer success, account management, or operations.
- Highly organized and detail-oriented.
- Tech-savvy and quick to learn new systems.
- Strong problem-solving and ownership mindset.
- Comfortable working US business hours.
- Experience in jewelry, diamonds, gemstones, or luxury products (preferred).
- Experience with custom product or production-based businesses (preferred).
- Exposure to SaaS platforms, marketplaces, or high-touch B2B customers (preferred).
Responsibilities
- Manage inbound customer requests for custom jewelry pieces.
- Serve as the primary point of contact for assigned accounts.
- Communicate directly with customers via email, phone, and messaging platforms.
- Review customer submissions, identify missing details, and translate needs into clear instructions.
- Coordinate with CAD, production, and operations teams to track order progress.
- Ensure all required materials are received and escalate technical issues.
- Maintain accurate notes and updates in internal systems.
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