Customer Success Manager
New
H
HireframeB2B SaaS
Mexico. PhilippinesFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3–5 years
- Required Skills
- Project ManagementRESTful APIsChange ManagementCustomer SuccessAccount Management
Requirements
- 3–5 years of experience in Customer Success, Account Management, Implementation, Solutions Consulting, Professional Services, or Onboarding.
- Experience in a B2B SaaS or technology-driven company.
- Proven experience managing customer relationships with a strong account management mindset.
- Hands-on experience leading customer onboarding and implementation projects from discovery through go-live.
- Strong technical aptitude with experience working with software platforms, system configurations, APIs, AI-enabled tools, data models, or system integrations.
- Experience gathering business requirements, designing workflows, and configuring software solutions.
- Experience supporting organizations through technology adoption or digital transformation initiatives.
- Excellent communication skills with the ability to explain complex technical concepts in a clear, practical manner.
- Strong organizational and project management skills with the ability to manage multiple customer implementations and accounts simultaneously.
- Demonstrated problem-solving skills with a consultative, customer-first approach.
Responsibilities
- Own the customer onboarding experience from kickoff through successful implementation and go-live.
- Serve as the primary account manager for an assigned portfolio of customers, building long-term relationships and acting as a trusted advisor.
- Lead customer implementation projects, ensuring timelines, milestones, and success metrics are achieved.
- Partner with customers to understand their operational workflows, business objectives, and implementation requirements.
- Gather and document business requirements and translate them into effective system configurations.
- Configure software solutions to align with customer workflows and industry best practices.
- Guide customers through change management initiatives as they transition from manual, legacy, or non-integrated systems.
- Drive customer adoption by delivering consultative training, best practices, and ongoing strategic guidance.
- Monitor customer health, proactively identify risks, and develop success plans to ensure long-term retention and growth.
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