Senior Manager, Customer Success Management - Enterprise/EMEA
New
C
ChainguardCybersecurity
Enterprise/EMEAFull-TimeManager
SalaryUp to $200,000 base salary + bonus (depending on experience)
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Job Details
- Experience
- 4+ years of experience in Customer Success, Account Management, or related fields
- Required Skills
- CybersecurityPeople ManagementDevOpsCustomer SuccessAccount Management
Requirements
- 4+ years of experience in Customer Success, Account Management, or related fields
- Prior people management experience with a track record of developing high-performing teams
- Experience supporting Enterprise or high-ARR customer segments
- Experience with high-touch customer success models
- Background in Cybersecurity, DevOps, or a related technical domain preferred
- Strong operational mindset with experience building or optimizing processes
- Proven ability to drive retention and growth in a metrics-driven environment
- Excellent communication and interpersonal skills
- Bachelor’s degree in a relevant field; advanced degree preferred
Responsibilities
- Build, lead, and mentor a team of CSMs supporting Enterprise customers
- Partner with Customer Success and cross-functional leaders to define segment-specific strategies
- Maintain visibility into adoption, health scores, and engagement metrics across the portfolio
- Guide the team in identifying churn risks and expansion opportunities
- Act as the voice of the customer to influence product and go-to-market strategy
- Implement and refine processes that enable scale and efficiency
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