Founding Enterprise Customer Success Manager, EMEA

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TavilyAI Cloud Infrastructure

You’re welcome to work remotely from the United Kingdom.Full-TimeSenior

Salary not disclosed

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Job Details

5+ years in technical, customer-facing roles such as Customer Success, Customer Success Architect, Implementation Consultant, or Renewals Account Manager, preferably in B2B SaaS
Proven experience working with technical users of developer tools or modern AI/LLM-based platforms
Comfort navigating complex technical conversations with both developers and business stakeholders
Outstanding communication and presentation skills
Strong commercial instincts, with experience managing renewal cycles, forecasting, upsell/cross-sell
Proficiency using CRM tools such as HubSpot or Salesforce for pipeline and customer tracking
Deep empathy for customer outcomes and a passion for helping users extract maximum value from technology
Self-driven and able to thrive in fast-moving, ambiguous environments
Ability to manage multiple priorities with high autonomy

Serve as a trusted partner, guiding customers through onboarding, implementation, and long-term adoption of Tavily’s AI search platform
Lead onboarding engagements by ensuring smooth integration, connectivity setup, and value realization across customer projects
Develop and deliver scalable onboarding materials: tutorials, “cookbooks,” best-practice guides, reference implementations
Proactively monitor customer health, usage metrics, and adoption signals to identify churn risk and expansion opportunities
Work cross-functionally with Sales, GTM Engineering, and Product to ensure seamless customer journeys
Be the voice of the customer, synthesizing feedback to influence Tavily’s product roadmap and developer experience improvements
Shape the future of the post-sale experience at Tavily

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