Customer Success Manager
New
X
XsollaVideo Game E-commerce
London, United Kingdom / Lisbon / Berlin, Germany / France / BarcelonaFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3+ years
- Required Skills
- Data AnalysisSalesforceJiraCustomer SuccessConfluenceAccount Management
Requirements
- 3+ years in Customer Success, Account Management, or a related client-facing role managing high-value accounts.
- Proven experience working with mobile studios, specifically with monetization models, UA economics, live ops, and mobile platform ecosystems.
- Proactive, solutions-oriented mindset with the ability to identify and mitigate risks decisively.
- Ability to manage a complex, high-demand portfolio with a high degree of autonomy and organizational rigor.
- Strong cross-functional collaboration skills working with product, engineering, sales, and support teams.
- Data-driven approach to relationship management with experience translating KPIs into business outcomes.
- High emotional intelligence with the ability to navigate difficult conversations and de-escalate pressure.
- Based in Europe with the ability to travel for client meetings and industry events.
- Proficiency in Salesforce is preferred.
- Familiarity with JIRA and Confluence is preferred.
- Executive-level communication and presence capable of engaging C-suite stakeholders.
Responsibilities
- Build and nurture deep strategic relationships with a portfolio of gaming clients, serving as their primary executive point of contact.
- Understand partner business goals through structured discovery sessions and continuous dialogue.
- Develop tailored growth plans with clear objectives and milestones to drive account expansion.
- Conduct Business Reviews to assess partner health, KPI progress, and surface strategic insights.
- Identify and mitigate risks early through proactive monitoring and swift internal coordination.
- Own end-to-end execution of partner deliverables, ensuring cross-functional alignment across product, engineering, and support teams.
- Translate customer success metrics and KPIs into actionable strategic recommendations.
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