Own the renewal lifecycle end-to-end: forecasting, pricing, negotiation, and contract execution.
Develop and execute multi-year account growth plans aligned to customer strategy.
Identify and close upsell and cross-sell opportunities.
Build executive-level relationships and understand procurement and budget cycles.
Position Element’s roadmap and services against customer strategic priorities.
Identify renewal risks early and coordinate mitigation plans with CSMs and technical teams.
Lead commercial recovery conversations where accounts are at risk.
Maintain accurate pipeline management and revenue forecasting.
Partner with CSMs to convert realised value into expansion.
Provide structured feedback to Product on commercially impactful gaps.
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About Element
Imagine a world where messaging is as open and accessible as email, where you choose where your data lives, and conversations are truly private. This is the future Element is building. Element is the core team behind Matrix.org, the leading open standard for secure, decentralized communication. They develop flagship messaging apps for web, iOS, and Android, alongside EMS, their SaaS platform. Element helps major organizations, including the French, German, and British governments, and international institutions like NATO and the UN, run Matrix securely at scale. They are building a communications ecosystem that protects sensitive information and ensures digital sovereignty.
How We Work
Element is a remote-first company with a globally distributed team. They value working together in the open and are ambitious, iterating rapidly to achieve their mission. Decision-making often happens in open Slack channels. They are committed to a humane hiring process that gives candidates the best chance to show their abilities.
Engineering at Element
Element builds on the open-source Matrix protocol, which ensures a decentralized and interoperable communication network. This approach allows them to offer end-to-end encryption, preventing vendor lock-in and enabling secure communication across different platforms. Engineers tackle the complex challenges of decentralization, data sovereignty, and robust, real-time communication for a global user base. Element's commitment to open source means significant contributions to the Matrix project, with nearly all their code being open to the community.
Why Join Us
Drive the future of open, secure, and decentralized communication, impacting global digital sovereignty.
Contribute to an open-source project with a strong community and a mission for the greater good.
Work in a remote-first environment with a focus on collaboration and rapid iteration.
Solve complex challenges related to end-to-end encryption, data control, and interoperability for high-profile clients like governments and international bodies.
Benefits & Perks
32 days of annual leave (total of 40 days with bank holidays)