Customer Success Manager
New
M
MakersiteSustainability Software
Australia, Canada, India, Ireland, New Zealand, Nigeria, Singapore, South Africa, United Kingdom, United StatesFull-TimeSenior
SalaryEUR 70000 - 80000 / year
Apply NowOpens the employer's application page
Job Details
- Experience
- 5+ years
- Required Skills
- Project ManagementRisk ManagementCRMCustomer Success
Requirements
- 5+ years of experience leading high-value, complex enterprise software implementations or customer success engagements.
- Experience preferably within manufacturing or industrial organisations.
- Solid understanding of risk management, compliance, and cost optimisation in the context of sustainability.
- Strong project management skills, with the ability to develop and execute detailed project plans.
- Excellent communication and interpersonal skills.
- Technical proficiency in sustainability software tools and platforms.
- Ability to work independently in a remote environment.
- Experience with European regulatory environments and sustainability standards.
- Familiarity with customer success platforms and CRM tools.
- Professional certifications in sustainability (e.g., LEED, GRI, LCA certifications).
Responsibilities
- Provide expert guidance on lifecycle assessment (LCA) to help customers meet their sustainability goals.
- Offer domain and technical support on risk management, compliance, and cost optimization.
- Develop and maintain strong relationships with customers, acting as a trusted advisor on sustainability topics.
- Drive customer renewals by ensuring they achieve their desired outcomes with our solutions.
- Identify opportunities for upselling and cross-selling to promote customer growth.
- Collaborate with the implementation team to ensure smooth onboarding and ongoing customer success.
- Create and maintain project documentation and success sheets.
- Monitor and report on customer progress to internal and external stakeholders.
- Act as the voice of the customer within the organization to drive continuous improvement.
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