Senior Customer Success Manager
New
C
CortexDeveloper Tools
Typically welcome candidates from anywhere in the US. However, for this specific position, we are ideally looking for candidates located in the AMER Pacific Time Zone, Pacific Time ZoneFull-TimeSenior
SalaryStarting Salary Range: $145,000 and $170,000
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Job Details
- Experience
- 5+ years
- Required Skills
- AWSGCPAzureDevOpsCustomer SuccessSaaS
Requirements
- 5+ years of experience in Customer Success, Solutions Engineering, or similar customer-facing roles in SaaS.
- Strong preference for backgrounds in developer tools, infrastructure, platform engineering, or cloud-native technologies.
- Proven success managing large, complex enterprise accounts with a track record of driving adoption, value realization, and renewal/expansion.
- Ability to converse fluently with technical users (engineering managers, SREs, platform teams).
- Ability to speak to strategic outcomes with executives (VP Eng, CTOs).
- Deep understanding of modern software development lifecycle (SDLC) practices, DevOps, and cloud infrastructure (AWS, GCP, Azure).
- Strong business acumen — comfortable framing technical work in terms of business impact, ROI, and strategic initiatives.
- High bias toward action, ownership mentality, and comfort operating in fast-moving, high-accountability environments.
- Outstanding communication skills — clear, confident, consultative, and empathetic.
- Travel expectation of up to 30%.
Responsibilities
- Own the customer journey post-sale, leading onboarding, adoption, success, and renewal efforts across your book of strategic enterprise accounts.
- Drive value realization by helping customers align Cortex to their engineering excellence, operational efficiency, and platform modernization initiatives.
- Serve as a technical advisor by developing a deep understanding of the Cortex platform, SDLC best practices, cloud-native environments, and DevOps/Platform Engineering domains.
- Lead high-stakes conversations with executives during business reviews, expansion discussions, and renewal negotiations — tying product adoption to measurable business impact.
- Identify risks and opportunities early, and create structured action plans to drive customer health, mitigate churn, and accelerate growth.
- Advocate internally for your customers by partnering closely with Cortex Product, Engineering, and Sales teams, influencing product roadmap and strategy based on customer feedback.
- Continuously raise the bar for how Cortex drives technical adoption, customer outcomes, and operational excellence.
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