Senior Enterprise Customer Success Manager
New
A
ApartmentIQPropTech SaaS
Remote... spread across the U.S. from coast to coast.Full-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 8+ years in a client-facing or account management role
- Required Skills
- Data AnalysisSalesforceAccount ManagementSaaS
Requirements
- 8+ years in a client-facing or account management role
- Experience managing relationships with VP- and C-suite-level stakeholders
- Experience managing complex, multi-threaded, multi-stakeholder accounts
- Strong judgment and consultative problem-solving in high-ambiguity situations
- Willingness to perform both operational tasks and executive-level strategy
- Experience in data platforms or complex, multi-product SaaS environments
- Experience with Salesforce
- Experience with Gainsight or a similar platform
- Ability to handle multiple, critical, high-priority issues with high urgency
- Detail-oriented, dependable, proactive, and collaborative
- Bachelor's degree or higher
Responsibilities
- Proactively manage a portfolio of Enterprise key accounts, deeply understanding their business and goals
- Develop and build strong multi-threaded relationships with key customer decision-makers and stakeholders
- Act as the quarterback of the enterprise relationship across internal CS, Sales, Support, and Product teams
- Maintain hands-on operational management of contract logistics, property/unit updates, and troubleshooting
- Create and document tailored client success plans for each assigned account
- Conduct regular business reviews (check-ins, QBRs, executive BRs) to ensure desired outcomes
- Own the renewal and work cross-functionally to minimize churn
- Identify and surface account growth opportunities to Sales partners
- Act as a go-to resource for team escalations and provide technical product expertise
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