Senior Customer Success Manager
New
J
JobgetherCybersecurity
Based in United StatesFull-TimeSenior
SalaryCompetitive compensation package with meaningful equity opportunities.
Apply NowOpens the employer's application page
Job Details
- Required Skills
- Account ManagementCustomer Success
Requirements
- Strong experience in customer success, account management, or strategic customer-facing roles within technology or cybersecurity environments.
- Expert understanding of security operations, including alert triage, investigation workflows, and modern Security Operations Center (SOC) challenges.
- Experience managing customer success metrics such as retention rates, customer health scoring, churn indicators, and expansion opportunities.
- Familiarity with cybersecurity tooling ecosystems, including SIEM, EDR, and SOAR platforms.
- Understanding of security automation concepts and the ability to translate technical capabilities into business value.
- Familiarity with API integrations, cloud infrastructure, and troubleshooting customer environments.
- Proven ability to lead cross-functional initiatives involving Sales, Product, Engineering, and Marketing teams.
- Strong problem-solving skills with the ability to remain effective during high-pressure situations and technical challenges.
- Excellent communication skills with the ability to provide clear, transparent feedback to customers and internal stakeholders.
- Strategic mindset with the ability to identify broader customer trends and opportunities beyond individual support requests.
- Experience working with AI-powered security solutions or automation technologies is a plus.
Responsibilities
- Drive customer value realization by defining and tracking success milestones, including operational efficiency improvements, time savings, and reductions in security workload.
- Manage enterprise account health through regular assessments, executive reviews, and proactive strategies that support strong retention and expansion.
- Develop and improve customer success frameworks, playbooks, workflows, and processes to support organizational growth.
- Optimize customer onboarding and lifecycle experiences to accelerate adoption and improve time-to-value.
- Gather and analyze customer feedback, security workflows, and operational challenges to influence product roadmap priorities.
- Act as a trusted advisor to security leaders, helping customers align technology capabilities with cybersecurity strategies and business objectives.
- Collaborate cross-functionally with Sales, Product, Engineering, and Marketing teams to resolve customer challenges and improve customer outcomes.
- Monitor customer success metrics such as retention, engagement, health scores, and expansion opportunities.
- Support customers through complex technical environments, security operations challenges, and adoption initiatives.
- Build strong customer advocacy by creating successful partnerships and long-term relationships.
View Full Description & ApplyYou'll be redirected to the employer's site
