Senior Customer Success Manager
New
Z
Zeta GlobalDigital Marketing
Remote - USFull-TimeSenior
Salary75,000 - 90,000 USD per year
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Job Details
- Experience
- 3 - 5+ years of experience in digital advertising, marketing, or client services.
- Required Skills
- Project ManagementData AnalysisMicrosoft ExcelAccount ManagementCustomer Success
Requirements
- 3 - 5+ years of experience in digital advertising, marketing, or client services.
- Strong client management and communication skills, with confidence leading data-driven conversations.
- Organized and detail-oriented, with the ability to manage multiple projects and deadlines in a fast-paced setting.
- Comfortable working cross-functionally with technical and non-technical teams.
- Strong analytical mindset with working knowledge of Excel and comfort interpreting performance data.
- Experience with campaign management tools, platforms, or reporting systems is a plus.
- Self-starter with a collaborative attitude.
- Willingness to travel as needed.
Responsibilities
- Own and maintain strong relationships with accounts, ensuring client success through up-sells, cross-sells, renewals, and overall account growth.
- Serve as the main point of contact for client communications, campaign execution, and strategic recommendations, ensuring a seamless customer experience.
- Develop and manage a client growth plan outlining major milestones, testing initiatives, and opportunities for expansion.
- Apply knowledge of Zeta offerings, client goals, industry trends, and best practices to develop strategic recommendations that drive performance improvements, creative enhancements, and revenue growth.
- Identify and execute growth opportunities by designing unique strategic plans for each customer that exceed quarterly and annual goals.
- Possess a deep understanding of KPIs and goal-setting, proactively providing optimization recommendations to maximize performance.
- Lead client meetings, including weekly status updates and Quarterly Business Reviews, ensuring action items and strategic next steps are documented and executed.
- Maintain clear documentation of processes, timelines, and deliverables across your accounts.
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