Quant BIS Senior Customer Success Manager / Team Lead
New
S
SagoMarket Research
Workable workplace: remoteFull-TimeLead
Salary not disclosed
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Job Details
- Languages
- Fluent in English (written and oral)
- Experience
- 3-4 years
- Required Skills
- Project ManagementData AnalysisMicrosoft Power BIMicrosoft OfficeMarket Research
Requirements
- Bachelor’s Degree or equivalent.
- 3-4 years of client-facing experience in a market research environment.
- Previous management experience.
- Advanced MS Office skills (Excel, Word, PowerPoint).
- Experience with Decipher, PowerBI, S3, Athena, MailChimp, and OpenTexting is preferred.
- Experience in DIY survey tools (e.g. Alida or Fuel Cycle) is a plus.
- Experience with research design, reporting, data analysis, international data collection, and multi-mode methodology is a plus.
- Fluent in English (written and oral).
Responsibilities
- Manage community setup, recruitment, engagement, renewal, and overall health.
- Collaborate with sales to understand client needs and provide proactive, tailored recommendations.
- Design creative solutions using available tools and processes to exceed client expectations.
- Serve as the primary contact for clients, internal teams, and external vendors.
- Manage vendors and partners to ensure projects stay on schedule and within budget.
- Ensure timely completion of all deliverables and meet invoicing deadlines.
- Monitor program elements, anticipate or identify potential problems, and manage to resolution.
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