- Conduct outbound recruitment calls, participant reminders, and structured surveys.
- Respond to participant emails, texts, and incoming calls with professionalism, accuracy, and service excellence.
- Create a positive, respectful, and engaging participant experience that reflects Sago Team values.
- Accurately document participant information, responses, and recruitment activities in company systems.
- Maintain an understanding of study objectives, screening criteria, methodologies, and relevant study topics.
- Monitor quotas, track recruitment progress, and take ownership of meeting project goals and deadlines.
- Collaborate with team members to share best practices, solve challenges, and drive continuous improvement.
Communication SkillsCustomer serviceMicrosoft Office+3 more