- Manage community setup, recruitment, engagement, renewal, and overall health.
- Collaborate with sales to understand client needs and provide proactive, tailored recommendations.
- Design creative solutions using available tools and processes to exceed client expectations.
- Serve as the primary contact for clients, internal teams, and external vendors.
- Manage vendors and partners to ensure projects stay on schedule and within budget.
- Ensure timely completion of all deliverables and meet invoicing deadlines.
- Monitor program elements, anticipate or identify potential problems, and manage to resolution.