Senior Customer Success Manager
New
D
DragosCybersecurity
Location: United StatesFull-TimeSenior
SalaryOTE: $140,000
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Job Details
- Experience
- 3+ years
- Required Skills
- CybersecuritySalesforceAccount ManagementCustomer Success
Requirements
- 3+ years of experience in Customer Success, Account Management, or similar roles in cybersecurity, enterprise SaaS, or industrial sectors.
- Hands-on experience with renewal management, adoption metrics, and customer health tracking.
- Exceptional communication skills with the ability to articulate complex technical concepts to executives.
- Ability to translate business outcomes to technical teams and build trust.
- Ability to operate independently in a remote-first environment.
- Proactive and self-directed with a track record of driving outcomes without constant oversight.
- Deep familiarity with cybersecurity and its translation to business outcomes.
- Willingness to travel 25%.
- Experience in the ICS/OT industry is highly preferred.
Responsibilities
- Serve as the primary post-sales contact for a defined set of accounts.
- Develop a deep understanding of Dragos Platform, WorldView, and Professional Services capabilities.
- Establish key relationships with customers and define success criteria to help them achieve measurable positive business outcomes.
- Execute customer success plans to drive onboarding, adoption, and satisfaction.
- Manage customer retention and health metrics, ensuring proactive engagement and identifying commercial and technical risks.
- Maintain SFDC and other systems of record with detailed notes and recovery plans.
- Collaborate with Sales, Technical Account Managers, Professional Services, Intelligence, and Support teams.
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