- Identify and capitalize on opportunities for upselling and cross-selling within your portfolio of customers.
- Develop strategies to expand customer accounts through proactive product recommendations.
- Build strong, long-term relationships with key customers to ensure satisfaction and loyalty.
- Work closely with the Customer Success team and other internal stakeholders to ensure a seamless customer experience.
- Drive initiatives that increase adoption, retention, and expansion across your accounts.
- Use data and insights to identify risks in your portfolio and take proactive measures to prevent churn.