- Build and maintain strong relationships with assigned customers through regular engagement and communication.
- Manage customer inquiries, identify challenges, and provide effective solutions.
- Drive account renewals, rate adjustments, cross-sells, and upsells by uncovering customer needs and recommending appropriate solutions.
- Negotiate pricing, document opportunities, and close sales and renewal agreements.
- Establish customer success goals, support onboarding, and monitor account health against defined targets.
- Collaborate with internal teams to ensure customer satisfaction and successful outcomes.
- Maintain high activity levels, manage multiple priorities, and adapt positively in a fast-paced environment.
- Continuously learn and develop skills to create mutually beneficial outcomes for customers and the company.
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