- Build trusted customer relationships through proactive engagement and understanding of customer goals.
- Serve as a strategic advisor by conducting business assessments and recommending aligned solutions.
- Develop and manage customer success plans with clear milestones and success measures.
- Monitor product adoption, engagement, and account health to proactively address risks.
- Demonstrate ROI through value storytelling and strategic business reviews.
- Own the full renewal lifecycle, including planning, pricing discussions, and contract execution.
- Identify and execute cross-sell and upsell opportunities.
- Collaborate with internal Sales, Product, and Support teams to deliver a seamless customer experience.
Microsoft ExcelNegotiationAccount Management+6 more