Senior Customer Success Manager, Strategic
New
A
Abnormal AIEnterprise SaaS
Remote - USAFull-TimeSenior
SalaryBase salary range: $139,440 — $164,000 USD
Apply NowOpens the employer's application page
Job Details
- Experience
- 5+ years in a CSM role, plus 8+ years in an enterprise SaaS product support environment.
- Required Skills
- SalesforceJiraNetworkingAccount ManagementCRMCustomer SuccessSaaS
Requirements
- 5+ years in a Customer Success Manager role.
- 8+ years in an enterprise SaaS product support environment.
- Experience building executive-level relationships (e.g., CISOs/CIOs) at Fortune 500 companies.
- Strong troubleshooting skills in internet and networking technologies.
- Familiarity with email security products.
- Proficiency with case management systems and CRMs (e.g., Salesforce, Jira).
- Bachelor of Science in Computer Engineering, Computer Science, Electronics and Communications Engineering, or equivalent experience.
Responsibilities
- Serve as the voice of the customer internally to maximize value and retention.
- Deliver Business Reviews focused on ROI to secure renewals and expansion.
- Increase customer adoption of platform features and best practices.
- Build and nurture strategic, executive-level relationships with decision-makers.
- Engage senior stakeholders to shape Success Plans with clear metrics.
- Monitor customer health and usage trends to proactively mitigate risks.
- Partner with Account Executives, Sales Engineers, and Support Engineers to resolve issues.
View Full Description & ApplyYou'll be redirected to the employer's site
