Cortex

πŸ‘₯ 251-500πŸ’° $48,166,880 Series C over 2 years agoCustomer ServiceArtificial Intelligence (AI)Big DataAnalyticsInformation TechnologySoftwareπŸ’Ό Private Company
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Cortex Intelligence is a leading data analytics platform empowering marketing and sales teams to perform complex analyses on demand. We serve clients globally, leveraging our expertise in artificial intelligence and big data to deliver actionable insights. Our platform is built using a robust tech stack including Apache 2.4, PHP 7, and Java EE, running on Amazon Web Services in the Virginia region. We prioritize a collaborative and innovative engineering culture, fostering a dynamic environment for professional growth. With over 250 employees and substantial funding, Cortex continues to experience significant growth, consistently delivering cutting-edge data solutions to a broad range of clients. While headquartered in Rio de Janeiro, Brazil, we are increasingly expanding remote work opportunities across the globe. Our commitment to data-driven solutions distinguishes us in the competitive landscape. We utilize cutting-edge technologies such as DNSSEC and Let's Encrypt to ensure data security and performance. Our infrastructure is designed for scalability and reliability, supporting our commitment to delivering accurate insights in a timely manner. We're constantly adapting and adopting new technology to enhance our product and ensure our engineers stay ahead of the curve. Cortex fosters a supportive and inclusive workplace, recognizing that diverse perspectives are essential to our success. While we currently have remote opportunities, we value professional development for all employees. The data analytics industry is rapidly evolving, and we pride ourselves on providing continuous learning opportunities. Our open-door policy and inclusive leadership create a stimulating and supportive environment for all team members. Founded in 2003, Cortex has achieved impressive growth through our proven dedication to client satisfaction, consistently high-quality deliverables, and the support of notable investors such as SoftBank and Lightrock. We're confident in our future and excited about the innovations we'll continue to bring to market. We are always looking for talented individuals to join our team and contribute to our continued success.

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πŸ“ Australia

πŸ’Έ 210000.0 - 275000.0 AUD per year

πŸ” Developer Experience

  • 7+ years of relevant experience with Customer Success, Customer Support or Professional Services.
  • Knowledge of Cloud tools (AWS, Azure, GCP) and Containerization tools (e.g. Docker, Kubernetes, Rancher).
  • Strong experience with customer interaction and support.
  • Experience in Customer Engineer or Solutions Architect roles.
  • Ability to manage multiple adjacent projects successfully.
  • Strong presentation, communication, and collaboration skills.
  • Be the customer's advocate by knowing their goals and use cases to suggest improvements.
  • Participate in and prepare for Monthly and Quarterly Business Reviews with customers.
  • Collaborate with product management, engineering, and technical services teams for new features.
  • Evolve best practices for technical product adoption and customer success.
  • Manage large customers across APAC to ensure success of enterprise deals.
  • Shape the design and practices of the Customer Success team as an early member.

AWSDockerCloud ComputingGCPKubernetesDebuggingCustomer Success

Posted 2 months ago
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πŸ“ United States

🧭 Contract

πŸ’Έ 25 - 25 USD per hour

πŸ” Insurance

  • Current and active US RN license.
  • Reside within the United States.
  • Willingness to accept a temporary contract in the event of a hurricane or natural disaster.
  • Availability to complete an 8-hour training course and commence work within 72 hours of activation.
  • Excellent communication skills to interact with policyholders with empathy and professionalism.
  • Quick learner with the ability to adapt to new platforms and technologies rapidly.
  • Computer savvy, capable of navigating new systems efficiently.
  • Receive and manage inbound phone calls from policyholders affected by hurricanes.
  • Gather accurate and detailed information about insurance claims.
  • Provide clear and concise guidance on claim submission procedures.
  • Demonstrate empathy and professionalism while assisting individuals during challenging times.
  • Collaborate with team members to ensure efficient call handling and issue resolution.

Communication SkillsProblem SolvingAdaptabilityEmpathyComputer skills

Posted 4 months ago
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πŸ“ US

πŸ” Developer experience

If you don’t see an open role and are interested in joining our team, please submit your resume.
  • We are always eager to connect with talented individuals.
  • Submit your resume here for future opportunities.
Posted 4 months ago
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