Remote RN Inbound Agent

Current and active US RN license. Reside within the United States. Willingness to accept a temporary contract in the event of a hurricane or natural disaster. Availability to complete an 8-hour training course and commence work within 72 hours of activation. Excellent communication skills to interact with policyholders with empathy and professionalism. Quick learner with the ability to adapt to new platforms and technologies rapidly. Computer savvy, capable of navigating new systems efficiently.

Receive and manage inbound phone calls from policyholders affected by hurricanes. Gather accurate and detailed information about insurance claims. Provide clear and concise guidance on claim submission procedures. Demonstrate empathy and professionalism while assisting individuals during challenging times. Collaborate with team members to ensure efficient call handling and issue resolution.