Remote RN Inbound Agent

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Requirements:

• Current and active US RN license.
• Reside within the United States.
• Willingness to accept a temporary contract in the event of a hurricane or natural disaster.
• Availability to complete an 8-hour training course and commence work within 72 hours of activation.
• Excellent communication skills to interact with policyholders with empathy and professionalism.
• Quick learner with the ability to adapt to new platforms and technologies rapidly.
• Computer savvy, capable of navigating new systems efficiently.

Responsibilities:

• Receive and manage inbound phone calls from policyholders affected by hurricanes.
• Gather accurate and detailed information about insurance claims.
• Provide clear and concise guidance on claim submission procedures.
• Demonstrate empathy and professionalism while assisting individuals during challenging times.
• Collaborate with team members to ensure efficient call handling and issue resolution.