- Own the end-to-end rollout and success of French customers, from onboarding through adoption and ongoing customer health.
- Facilitate engaging and motivating online and onsite training sessions for caregivers.
- Drive product adoption through clear processes, smart touchpoints, and proactive communication.
- Monitor customer health, usage, and ticket patterns to proactively identify and address risks, including onsite visits to re-engage users.
- Conduct virtual touchpoints, office hours, and scalable enablement formats.
- Create and optimize training materials based on onboarding feedback and market-specific needs.
- Collaborate with Support, Product, and Customer Success teams to resolve onboarding challenges and provide actionable feedback.