Customer Success Manager
J
JobgetherCybersecurity
Based in Germany... Fully remote position with flexibility to work from EuropeFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English proficiency required; German proficiency is preferred.
- Experience
- 3–5 years
- Required Skills
- CybersecurityCustomer SuccessAccount ManagementCRM
Requirements
- 3–5 years of experience in customer success, account management, or a related client-facing role.
- Professional experience within the cybersecurity industry.
- Experience managing customer relationships using CRM platforms and customer health tracking processes.
- Strong understanding of customer lifecycle management, renewals, adoption strategies, and value realization.
- Ability to present solutions, guide customers on security practices, and communicate technical concepts effectively.
- Experience collaborating with cross-functional teams internally and externally to drive initiatives forward.
- Knowledge of security operations, vulnerability management, and cybersecurity workflows.
- Relevant university degree or equivalent professional experience.
- Strong business communication skills in English, both written and spoken.
Responsibilities
- Manage a portfolio of customer accounts, acting as the primary point of contact and building strong, long-term relationships.
- Drive customer onboarding, adoption, engagement, and renewal activities to ensure customers achieve maximum value from solutions.
- Own renewal processes, including forecasting, negotiation, opportunity management, and resolution of customer concerns.
- Monitor customer health, identify risks, develop mitigation strategies, and maintain accurate account status documentation.
- Conduct regular business reviews with customers to track progress, align on objectives, and demonstrate ongoing value.
- Map customer business needs to relevant product capabilities to increase adoption and create long-term customer loyalty.
- Identify expansion and upsell opportunities within accounts and collaborate with sales teams to support growth initiatives.
- Partner cross-functionally with sales, legal, product, support, and external partners to ensure a seamless customer experience.
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