Customer Success Manager
New
B
BrandBastionSocial Media Marketing
Portugal. Spain. United Kingdom. IrelandFull-TimeMiddle
SalaryCompetitive Market Rate Compensation
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Job Details
- Experience
- 3-6 years
- Required Skills
- Data AnalysisMarketingCustomer SuccessAccount Management
Requirements
- Proven experience in customer growth, specifically managing renewals, expansions, and upsells at a B2B SaaS or fast-growing company.
- 3-6 years of experience in marketing, community management, or social engagement.
- Experience with agency or direct brand social media strategy, including paid or organic efforts.
- Demonstrated history of managing enterprise client portfolios with strategic alignment.
- Data-driven mindset with the ability to leverage automation for scaling engagement.
- Proactive, results-oriented problem-solving skills.
- Ability to communicate strategic insights and tell compelling business stories to key stakeholders.
Responsibilities
- Serve as a trusted advisor to global brands, aligning BrandBastion’s AI-powered solutions with their social engagement and brand protection goals.
- Drive renewals, upsells, and expansions by demonstrating the impact of AI-driven automation on customer engagement, brand safety, and efficiency.
- Collaborate with AI specialists to fine-tune models based on client-specific needs, industry trends, and evolving communication styles.
- Analyze performance data and translate insights into strategic recommendations that optimize moderation, engagement, and real-time execution.
- Implement strategies to prevent churn and ensure long-term client retention, focusing on building strong, lasting relationships.
- Act as the voice of the customer within the company, relaying feedback to the product, marketing, and sales teams.
- Identify and develop customer advocates who can provide testimonials, case studies, or references.
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