Senior Customer Success Manager
New
F
FreshworksSaaS, Software
100% remote from anywhere in GermanyFull-TimeSenior
Salary not disclosed
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Job Details
- Languages
- Native-level fluency in German and fluency in English are a must.
- Experience
- 7+ years
- Required Skills
- Customer SuccessAccount Management
Requirements
- 7+ years of Customer Success or related experience in a B2B environment.
- Proven experience with Mid-Market and Enterprise level customers.
- Experience in presenting technology suites and translating business needs into solutions.
- Prior experience managing a technology book of business with significant growth.
- Experience working closely with C-level executives (CIO/CTO preferred).
- Expertise in executive business reviews and senior-level presentations.
- Strong ability to demonstrate product functionality and business use cases.
- Demonstrated leadership skills in team or cross-functional environments.
- Native-level fluency in German and fluency in English.
- Background as a Solution Engineer or Architect is a plus.
Responsibilities
- Own the customer relationship as the primary point of contact, defining success plans and ensuring clear communication.
- Partner with Strategic Account Managers to develop and execute roadmap-based account expansion plans.
- Build in-depth relationships and influence C-level stakeholders using a 'Customers for Life' philosophy.
- Quantify product impact and value through assessment frameworks and ROI models.
- Proactively identify and manage risk by developing resolution strategies.
- Provide coaching and education to drive product adoption and turn successful customers into advocates.
- Serve as the 'Voice of the Customer' by collaborating with Engineering, Product, and Sales teams.
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