Senior Customer Success Manager - Enterprise
New
M
MewsHospitality Technology
France; SpainFull-TimeSenior
Salary70,000 - 91,000 EUR per year
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Job Details
- Languages
- Fluency in English and at least two of the following languages is required: Spanish, Italian, or French.
- Required Skills
- Business AnalysisAccount ManagementStakeholder managementChange ManagementSaaS
Requirements
- Located in Spain or France.
- Fluency in English and at least two of the following languages is required: Spanish, Italian, or French.
- Proven experience in Customer Success Management for large accounts within the SaaS industry.
- In-depth understanding of large business operating structures, workflows and personas.
- Strong stakeholder management skills up to C level, including excellent communication, goal setting and negotiation skills.
- Proven experience in tracking and meeting adoption and revenue generation targets.
- Ability to proactively problem solve, prioritise and innovate within a very fast moving scaleup culture.
Responsibilities
- Own customer management, with direct responsibility for adoption, expansion, and renewal.
- Build strong relationships with senior customer stakeholders to drive the success of strategic initiatives across a book of business.
- Ensure the realisation of mutual value through structured strategic planning and the delivery of mutually agreed success plans and business reviews.
- Accurately track customer health, satisfaction and commercial opportunities to mitigate risk, identify growth potential, and implement appropriate territory planning approaches.
- Manage contracting for large renewal and growth opportunities, working with cross-functional stakeholders in Sales and Revenue Operations.
- Assure the success of the entire customer journey through partnership with cross-functional Mews teams.
- Drive long-term customer advocacy by representing the voice of the customer within Mews and managing engagement programs.
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