Senior Strategy & Operations Manager
New
M
MewsHospitality Technology
France; Ireland; Spain; United KingdomFull-TimeSenior
SalaryUK: £73,000 — £103,000 GBP; Spain & France: €69,000 — €95,000 EUR; Ireland: €75,000 — €115,000 EUR
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Job Details
- Experience
- 7+ years
- Required Skills
- Data AnalysisCross-functional Team LeadershipStrategyBusiness OperationsStakeholder managementChange Management
Requirements
- 7+ years of experience in management consulting, strategy, or business operations.
- Direct experience in a high-growth startup or scale-up environment.
- Strong strategic and structured thinking to solve complex problems.
- Proven ability to navigate ambiguity and drive organizational clarity.
- Experience influencing senior stakeholders across multiple functions without direct authority.
- Highly analytical with the ability to turn data into actionable insights.
- Ability to switch seamlessly between strategic planning and hands-on execution.
- Proactive approach with a strong bias toward action and ownership.
- Excellent written and verbal communication skills.
- Deep interest in operational design and scalable system building.
Responsibilities
- Partner directly with the SVP of Customer Experience & Delivery on strategic priorities, planning, and decision-making.
- Drive cross-functional initiatives across Customer Success, Onboarding, Support, Product, and Commercial teams.
- Anticipate organizational risks, gaps, and misalignment to resolve issues proactively.
- Develop clear frameworks and execution plans for complex or ambiguous problems.
- Design and run the organization's operating rhythm, including planning cycles and leadership meetings.
- Improve decision-making by combining data and customer insight into actionable views.
- Lead high-priority projects that require cross-team coordination.
- Support leadership communication to ensure alignment during periods of change.
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