Senior Customer Success Manager
New
B
BeyondShort-term rentals
Remote - SpainFull-TimeSenior
Salary not disclosed
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Job Details
- Languages
- English and French
- Experience
- 3+ years
- Required Skills
- Data AnalysisMicrosoft ExcelAccount ManagementCustomer SuccessSaaS
Requirements
- 3+ years of experience working in customer success
- Experience managing renewal conversations
- Fluency and ability to work with customers in English and French
- Experience working with software
- Ability to learn a wide variety of tools for data analysis
- Comfort with data sets in Excel
- Exceptional verbal and written communication skills
- Experience helping customers through presentations, trainings, or day-to-day questions
Responsibilities
- Driving customer adoption, retention and satisfaction for an assigned book of accounts
- Providing analyses on booking trends and pricing performance for clients
- Building relationships with customers by driving value using a consultative approach
- Training clients on the basics of revenue management and tool usage
- Securing annual subscription renewals and uncovering expansion opportunities
- Performing regularly scheduled meetings with key stakeholders
- Monitoring and reporting on the health and risk of assigned accounts
- Reviewing algorithm performance and making actionable data-driven recommendations
- Partnering with Revenue Management, Sales, and Customer Experience teams
- Communicating customer feedback to the product organisation
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