- Own your client portfolio and be accountable for their health, adoption, and value delivery.
- Protect and increase revenue by providing valuable insights to customers through data, offering improvement recommendations.
- Run structured value sessions presenting KPI progress, identifying improvement opportunities, and recommending concrete actions.
- Monitor usage, actions, progress and customer health proactively; escalate and act before problems grow.
- Lead Strategic Business Reviews tied to each customer's objectives and drive renewal and upsell conversations.
- Coordinate internally with Sales, Product, Enablement, Implementation, and Support to unblock issues and relay customer feedback.
- Keep CRM and customer records accurate and up to date.
- Ensure tailored customer experience to meet business needs with Orquest.
Data AnalysisMicrosoft Power BIAnalytical Skills+4 more