Customer Success Manager (German Speaking)
New
S
SecfixCompliance Automation
Remote-Europe (+/- 2hrs from Germany GMT+1), +/- 2hrs from Germany (GMT+1)Full-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- German (C2), English (fluent)
- Experience
- Ideally 1+ years
- Required Skills
- Project ManagementAccount ManagementTechnical supportCustomer Success
Requirements
- English (fluent) and German (C2) language proficiency.
- Ideally 1+ years of experience in customer success, customer experience, or account management at a high-growth B2B SaaS company.
- Proven track record of managing multiple concurrent projects.
- Excellent communication and time management skills.
- Comfortable discussing basic technical concepts with a technical audience.
- Experience working with cross-functional teams including sales, support, engineering, and product.
- Energetic and engaged with remote work culture.
- Nice-to-have: Familiarity with Intercom, Clickup, Zapier, Google Sheets, Claude, and Notion.
Responsibilities
- Drive customer adoption and ensure successful onboarding to increase retention and revenue.
- Build and improve CSM processes and infrastructure to impact the customer journey.
- Onboard and support customers through their certification journey.
- Become an expert in ISO 27001, GDPR, and other compliance standards.
- Work cross-functionally with sales, marketing, engineering, and product teams.
- Serve as the point of contact for DACH region customers.
- Write and record educational and technical content for the knowledge base.
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