Jr. Customer Success Manager
New
Portugal, US business hours (PT, MT, CT)Full-TimeJunior
Salary not disclosed
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Job Details
- Required Skills
- Relationship managementCustomer SuccessSaaS
Requirements
- Previous experience working directly with customers or clients.
- Experience in a startup, entrepreneurial, or build-it-yourself environment.
- Ability to work autonomously as a self-starter driven by outcomes.
- Strategic and creative thinking skills with an ability to spot opportunities.
- Genuine excitement for building relationships and understanding how teams operate.
- Demonstrated curiosity for technology with experience experimenting with AI and automation tools.
- Excellent written and verbal communication skills.
- Capacity to work US business hours (PT/MT/CT).
Responsibilities
- Build trusted relationships with customers, learning how each one works and where they want to go.
- Plan and guide new customers through implementation, onboarding, and training.
- Support existing customers by answering questions, highlighting new features, and running Quarterly Business Reviews.
- Contribute to support systems, such as in-product guides, webinars, and our Help Center.
- Work closely with other departments to bring the customer voice into the product roadmap and strategy.
- Identify expansion and referral opportunities through the relationships you build and think creatively about how to act on them.
- Track the numbers that matter, like churn, time to first value, and net promoter score.
- Experiment with new strategies, tools, and AI to help customers (and yourself) to work smarter.
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