Mid-market Customer Success Manager

New

SecfixSecurity Compliance SaaS

Remote-Europe (+/- 2hrs from Germany GMT+1), Must be located within +/- 2 hours of Germany (GMT+1).Full-TimeMiddle

SalaryIndustry-competitive local salaries.

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Job Details

4+ years of experience as a Customer Success Manager in a B2B SaaS company
Proven ownership of renewals and expansion
Track record of delivering strong Net Revenue Retention in mid-market or upmarket accounts
Comfortable managing longer cycles, complex stakeholders, and high expectations
Confident handling tough renewal and commercial conversations
Strong commercial mindset
Excellent communication skills in German (C2) and English
Highly structured and process-driven
Comfortable operating with autonomy and ambiguity
Exposure to compliance, information security, risk, or GRC topics is a plus

Own a portfolio of mid-market customers and be fully accountable for renewals and expansion
Own the end-to-end implementation of compliance frameworks with your customers, guiding them from onboarding through audit readiness
Become a trusted compliance partner, helping customers translate structured frameworks into practical, auditable processes
Build and maintain clear account plans for priority customers
Run structured renewal cycles, including pricing, scope, and procurement discussions
Proactively identify upsell and expansion opportunities and drive them to close
Run effective QBRs with clear narratives, outcomes, and next steps
Translate complex security and compliance topics into business value
Maintain accurate account health, renewal forecasts, and expansion pipeline in HubSpot
Create and improve playbooks, templates, and scalable CS processes

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