Customer Success & Client Retention Expert
New
P
PavagoCustomer Success
Remote (Open Worldwide)Part-Time
Salary not disclosed
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Job Details
- Languages
- English
- Required Skills
- Data AnalysisSalesforceAccount ManagementCRMCustomer SuccessHubSpot
Requirements
- Proven experience in Customer Success, Account Management, or Client Retention.
- Strong understanding of customer lifecycle management and retention strategies.
- Excellent written and verbal English communication skills.
- Data-driven mindset with the ability to analyze customer feedback and performance metrics.
- Experience using CRM platforms such as HubSpot, Salesforce, or similar tools.
- Strong organizational skills and ability to work independently in a remote environment.
- Reliable internet connection and availability within the agreed schedule.
Responsibilities
- Analyze and optimize the customer journey to improve satisfaction and retention.
- Develop and implement proactive retention strategies to reduce churn.
- Collect and analyze customer feedback to identify actionable insights.
- Build strong client relationships through regular communication and proactive outreach.
- Support onboarding efforts to ensure new clients are set up for success.
- Collaborate with sales, operations, and leadership teams to align customer success initiatives.
- Monitor and report on key metrics including retention, churn, NPS, and CSAT.
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